Working from homeĭuring the pandemic, Teleperformance, like many other companies, shifted the majority of its employees globally to working from home. “We investigate all claims and will continue to ensure everyone across our supply chain is treated with dignity and respect,” he added. Apple spokesperson Nick Leahy said that the company “prohibits the use of video or photographic monitoring by our suppliers and have confirmed Teleperformance does not use video monitoring for any of their teams working with Apple.” Leahy said that Apple had audited Teleperformance in Colombia this year and did not find any “core violations of our strict standards.” He added Teleperformance has just been certified in Colombia as a Great Place to Work, a third-party certification that’s based on confidential surveys of thousands of employees, for the fourth consecutive year, which, he said, “validated that the vast majority of our employees in Colombia view us favorably as a fair, caring and trustworthy employer, despite the challenging times we are all living in.”īut it does not appear that this pressure is directly coming from some companies like Apple. The contract seeks consent for a wide range of possible scenarios to ensure that Teleperformance complies with data privacy laws as it continues to develop tools to optimize long-term work from home for employees and clients, he said. “We are committed to fair practices, equality, inclusion, diversity, non-discrimination, labor sustainability, ethics, and transparency," Pfeiffer said, "and we will continue to do everything we can to uphold these values for both our teams and all our key stakeholders.” Teleperformance spokesman Mark Pfeiffer said that the company is “constantly looking for ways to enhance the Teleperformance Colombia experience for both our employees and our customers, with privacy and respect as key factors in everything we do.” “Companies see a lot of benefit in putting in software to do all kinds of monitoring they would have otherwise expected their human managers to do, but the reality is that it’s much more intrusive than surveillance conducted by a boss.” ![]() “Surveillance at home has really been normalized in the context of the pandemic,” said Veena Dubal, a labor law professor at the University of California, Hastings. The commissioner later ruled that Teleperformance could not use webcams to monitor Albanian workers in their homes. account, complained to the country’s Information and Data Protection Commissioner about the company’s proposal to introduce video monitoring in their homes. The concerns of the workers, who all spoke on the condition of anonymity because they were not authorized to speak to the media, highlight a pandemic-related trend that has alarmed privacy and labor experts: As many workers have shifted to performing their duties at home, some companies are pushing for increasing levels of digital monitoring of their staff in an effort to recreate the oversight of the office at home.Īt the end of 2020, workers at Teleperformance in Albania, including those working on the Apple U.K. She said the additional surveillance technology has not yet been installed. She said that she was told by her supervisor that she would be moved off the Apple account if she refused to sign the document. ![]() The worker said that she signed the contract, a copy of which NBC News has reviewed, because she feared losing her job. I don’t want to have a camera in my bedroom.” JOB DESCRIPTION CALL CENTER AGENT – OUTBOUND MARKET RESEARCH & SURVEYS Brief description The position of call center agent (outbound market research & survey) consists of conducting telephone surveys or interviews, explaining objectives and procedures to interviewees, compiling and recording results and data from interviews and surveys.“The contract allows constant monitoring of what we are doing, but also our family,” said a Bogota-based worker on the Apple account who was not authorized to speak to the news media. Sample of our call center agent_outbound_market research & surveys job description template: ![]() This call center agent_outbound_market research & surveys job description template has 2 pages and is a MS Word file type listed under our human resources documents.
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