Ultimately I have to fight it with my bank and possibly go to court. Then to top it off nobody knows the corporate contact and the billing manager stated that she was the highest person. Then I explained if I knew I would have kept the container for more days and got my monies worth. If they do this to all of their customers they are making so much money from non used services. I feel like this company stole my 300 dollars and the explanation and reasoning was not understandable. This was the worst customer service I have ever received. Then the next day ******** did call and stated thats its the policy even though no other agent stated so. She failed to do so and then when I followed up the next day they told me she was out and there was no covering supervisor. Then I attempted to contact billing on that Monday which then they stated that only a billing manager can approve any prorating and assured me that the billing manager will call me before the close of business day(********). When I contacted customer service they assured me that I would be prorated and to speak to the billing department that was closed for the weekend. I sincerely hope this helps you as you decide the best way to transition from one place to another.I was charged for a full month additional rental and I only had the container for 2 days of a new month. If you plan to drop off your Penske Truck Rental after hours be sure to use a location that allows for after hours drop-offs.Don’t forget your AAA card when you go to pick up your truck. Be sure to use your AAA discount to get the best deal possible.This will ensure a call back from a Penske representative who will then give you an even better price than any online “special”. One trick is to fill out the online form (this is what we did with Penske Truck Rental) and go through the entire ordering process but not actually pay.Negotiate, Negotiate, Negotiate! We were able to get 1-800-Pack-Rat down to $1400 for one large container by asking for their best price.If you are planning a move and looking into how to save money on these services you can save BIG by knowing a few tips: Save Money with Penske Using this Method: We would have needed at least 2 1-800-Pack-Rat storage containers to fit the same amount as one 26 foot Penske Truck Rental. After getting rid of a bunch of our stuff we still had a large amount to transfer to storage. In the end Penske Truck Rental was a better fit for us. Why We Chose Penske over the Competition: Us and our food storage!!! Yep, as soon as I started packing up our disaster supplies I knew we were doomed! Everyone I know that has used 1-800-Pack-Rat has been extremely happy with their service, maybe once we burn through all these rice and beans we’ll get a chance to see for ourselves!.Are a scrap metal collector who needs an intervention for hoarding.Collecting books with the express purpose of opening a library soon.The downside is that 1-800-Pack-Rat only allow for a 6000 lb weight limit for each large unit, which isn’t bad unless you are: They even throw in 30 days free when you sign up with them. They charge a monthly fee which is comparable to standard storage space and will hold it for as long as you’d like. If you are planning an epic road trip between moves like we did (come on you know you want to) just have them store your container in one of their secure temperature controlled storage facilities. Once you are ready for them to pick it up, either have them deliver it next door or across the country. This is ideal as it allows you to pack at your leisure. Like the PODS, 1-800-Pack-Rat will drop off the container when and wherever you want them to and pick it up when you are ready. We loved the idea of using them because it takes so much hassle out of moving. We originally secured a storage container similar to the PODS from a company called 1-800-Pack-Rat.
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